Community Guidelines

1. Why this matters

To keep classes safe and fair for every student, we ask everyone to follow a few simple rules. These Guidelines are part of our Terms and Conditions. Breaking them can lead to a warning, a temporary suspension, or removal of your account.

2. Be respectful

Treat teachers, staff and other students with respect in chat, live classes and support calls.

Not allowed

• Abuse, threats, bullying or harassment.
• Hate speech, or sexual or otherwise inappropriate content.
• Spam, or misusing the chat and support lines.

You can report a message or a call at any time using the flag / Report option. Our team reviews reports and acts on them.

3. Your account is yours alone

• Use one account, in your own name.
• Never share your login or one-time code (OTP), and don’t let anyone else use your account.
• Don’t create multiple accounts or pretend to be someone else.

4. Class content is for your learning only

Videos, recordings, past papers and study materials are provided for your personal study.

Not allowed

• Recording, screen-capturing or downloading class videos.
• Re-uploading, sharing, forwarding or selling any class content.

This content is owned by us and our teachers and is protected by copyright.

5. Live classes

• Join as yourself, and don’t disrupt the class.
• Don’t share the class link or let anyone join in your place.

6. Exams

Do your own work. No cheating, and no sharing exam questions or answers.

7. Payments

Pay only through the app’s official payment options. Fraudulent payments or false chargebacks are not allowed.

8. Child safety (zero tolerance)

The safety of children on the Platform is our highest priority. Grooming, sexual content involving minors, or any abuse of a child leads to immediate removal and, where required, a report to the relevant authorities.

9. What happens if you break the rules

Depending on how serious it is, we may:

• Give you a warning.
• Temporarily suspend or restrict your account.
• Permanently remove your account.

We act fairly and, where we can, we tell you why.

10. If your account is suspended

You can ask us to review it. On the sign-in screen, tap “Account suspended?” and follow the steps to request a review.

11. How to report a problem

• In a chat or on a call, use the flag / Report option to tell our team about a message or a call.
• For anything else, contact us using the details below.

12. Contact us

Queen’s Education Group (Pvt) Ltd (PV 00260107)

Queen’s Education Group (Head Office), Colombo 03, Sri Lanka

Email: [email protected] · WhatsApp: 076 347 5884 · Telephone: 031 223 8073