How to request deletion
You can request deletion in any of these ways:
- In the app: Settings → Privacy → Request account deletion
- By support chat in the app, or by calling 031 223 8073
- By email: [email protected]
Delete Your Account
Last updated: 27 August 2026
Our students are children, so an account can be deleted only at the request of a parent or guardian.
How we confirm it
We send a verification code to the mobile number registered on the account. Once confirmed, the account is suspended immediately.
What is deleted
Your personal information — name, phone number, profile photo, home address, and learning activity — is deleted or anonymised within 30 days of a confirmed request. You can cancel within that window by signing back in and recovering the account.
What is kept
Payment and accounting records are retained for 6 years as required by Sri Lankan law; they no longer identify you personally. We never store your payment card details (payments are handled by the Dialog Genie gateway).
Contact
[email protected] · 031 223 8073
Queen’s Education Group (Pvt) Ltd, Company Registration No. PV 00260107. This page sets out the account-deletion process described in Section 15 of our Privacy Policy, and should be read together with it.